What Are Cookies?
A cookie is simply a piece of text that is saved in your browser's
configuration, and includes your IMDbPro.com username and login
information. This cookie allows our servers to recognize you every
time you visit the site. If your computer is configured to reject
cookies, our servers are not able to recognize you as a subscriber and
you won't be able to sign up or login.
Placing a cookie on your computer allows faster, more convenient
access to IMDbPro.com. Once you have logged in and the cookie is set, you
won't be prompted to login each time you visit our site.
In order to use IMDbPro.com you must have cookies turned on. Most web
browsers have cookies turned on by default. If you experience problems
signing up or logging in, please check that your browser is configured
to accept cookies (options for cookies can usually be found in the
Security or Advanced configuration section of your browser).
If you are using Netscape, go to the
Edit/Preferences/Advanced menu. In Microsoft Internet
Explorer 4.0, go to View/Internet Options/Advanced menu. If
you are using Internet Explorer version 5 or above, you'll find
cookie options in the Tools/Internet Options/Security
One common cause of problems with Internet Explorer is an incorrect
value for Privacy Settings. By default Internet Explorer'
privacy level is set to 'Medium', which allows you to accept
cookies. However, if you have this value set to 'High', cookies may be
rejected and you may not be able to register or login.
If you are using any Internet security utility or firewall, make
sure it's not set up to reject cookies. If this is the case, you
need to configure it so that cookies from the 'imdb.com' and
'imdbpro.com' domains are allowed.
If you are accessing IMDbPro.com from your workplace and your
computer is behind a corporate firewall or proxy, you may want to
contact your network administrator and ask that cookies from the above
two domains be allowed.
How do I reset my cookie?
A cookie is just a file on your computer, and sometimes files may be
overwritten or damaged. This can happen for several reasons, but it's
easily fixed: if you clear the cookie's contents or delete it from
your computer, the next time you access the site you will be asked
again for your login information and a new cookie will be saved to
your computer and everything will be fine.
To clear your cookie from IMDbPro.com, click on the following link or
cut and paste it into a new browser window:
Then, to login again, click on the following link and enter your email
address (the one you entered when you signed up) and your password:
If for some reason clearing the cookie doesn't work and you are still
being recognized as a wrong user, you can try deleting the IMDb
cookies from your computer.
Go to your computer's Cookies folder
(on Windows PCs, 'Cookies' is usually found in the 'Documents and
Settings' folder. If you are not sure, you can use Windows' "Find
File" feature to locate any folder called 'Cookies'). Once you've
located your Cookies folder, just delete any file with the string
"imdbcom" in the name. Then, to recreate your cookie,
login again with your IMDbPro.com registered
email and password.